COVID-19 Update

Update as of September 2021:

 

Please note that masks are still required in the clinic until further notice.

The clinic is open for in-person visits, with consults for existing patients continuing as video consults or phone consults whenever possible.

In-person visits

What we ask of you:

Please follow all Government of Alberta guidelines around testing and isolation

If you are coming into the clinic, please follow these instructions:

  • Complete the required online screening survey within 12 hours of your appointment.

  • Come prepared with a mask; we require that all patients wear masks before entering the clinic.

  • Please come on your own, and leave family members at home. For child visits, one parent is permitted to attend.

  • Wait in your car until your scheduled appointment time.

  • Leave food and beverages in your car.

  • Sanitize your hands before entering the clinic. Hand sanitizer will be available at reception if needed.

 

DO NOT come to the clinic if:

  • In the past 14 days, you or anyone in your household have experienced any of the following symptoms:

    • Fever

    • Cough

    • Sore throat

    • Difficulty breathing

    • Muscle pain or fatigue

  • In the past 14 days, you have traveled outside the country or to a COVID-19 hotspot, un.

  • In the past 14 days, you have had exposure to someone diagnosed with, or suspected to have, COVID-19.

If you meet any of the above criteria, please complete the AHS COVID Self Assessment or call 811 and follow the recommendations for isolation and testing.

What we're doing to keep you safe:

In order to promote physical distancing, we are spacing appointment times to limit the number of patients in the clinic at one time. We have also rearranged our seating areas to ensure adequate distancing and barriers when possible.

Our cleaning procedures will remain rigorous, with all high-contact surfaces disinfected regularly and any items that come into contact with patients being cleaned and disinfected after each use.

Video consults
 

For existing patients, often we can complete the goals of your appointment in a video conference.

What is a video consult like?

Your appointment will be similar to that of an in-office appointment, with any written instructions to be emailed to you afterward.

 

Important note:

There are some cases in which a physical assessment is required before treatment can be given. If I determine that a physical exam is required, I will discuss it with you in your visit and we will make a plan.

How do I book?

Booking for video consults is the same as a regular appointment; you are able to book via phone, email, or online. Some appointment types are currently unavailable for online booking.

Jane App (our booking website) has a telemedicine feature that we are using for video conferencing. This service currently works well on computer/laptop as well as most phones. You will have the option to opt out of video, as well as blur the background for your privacy.  If video is not possible for you, please email contact reception staff and request a phone call.

 

When you book a video consult, please review this guide to ensure you are ready to go before your appointment time:

https://jane.app/guide/how-to-join-your-online-appointment-for-patients

If we do not see you logged in online, we will always call to either assist with technology, or shift to a phone consult.