COVID-19 Update

Update as of January 2020:


The clinic is open for in-person visits, with consults for existing patients continuing as video consults or phone consults whenever possible.


New patient visits will be completed in two parts to reduce time spent in the clinic; part one will be a video call to review your health history, and part two will be an in-person visit to complete any physical exams or testing, and to discuss treatment.

To book an in-person appointment, including a new patient visit, please contact our clinic manager Amy at 403-542-3763 or Existing patients can book video consults online.

In-person visits

When an in-person visit is required, each patient coming into the clinic will be pre-screened to ensure benefits outweigh the risks of entering the clinic. All staff and patients will be screened for COVID-19 symptoms and exposure each time they enter the clinic.

What we ask of you:

If you are coming into the clinic, please follow these instructions:

  • Complete the required online screening survey within 12 hours of your appointment.

  • Come prepared with a mask; we require that all patients wear masks before entering the clinic.

  • Please come on your own, and leave family members at home. For child visits, one parent is permitted to attend.

  • Wait in your car until your scheduled appointment time.

  • Leave food and beverages in your car.

  • Sanitize your hands before entering the clinic. Hand sanitizer will be available at reception if needed.


DO NOT come to the clinic if:

  • In the past 14 days, you or anyone in your household have experienced any of the following symptoms:

    • Fever

    • Cough

    • Sore throat

    • Difficulty breathing

    • Muscle pain or fatigue

  • In the past 14 days, you have traveled outside the country or to a COVID-19 hotspot.

  • In the past 14 days, you have had exposure to someone diagnosed with, or suspected to have, COVID-19.

If you meet any of the above criteria, please complete the AHS COVID Self Assessment or call 811 and follow the recommendations for isolation and testing.

What we're doing to keep you safe:

For all in-person treatments, the benefit of your treatment must outweigh the risks of coming into the clinic.

In order to promote physical distancing, we are staggering appointment times to limit the number of patients in the clinic at one time. We have also rearranged our seating areas to ensure adequate distancing and barriers when possible.

We will be wearing masks for all patient visits, and we require that you arrive at the clinic already wearing one as well. For any hands-on treatment or physical exams, we will be wearing gloves.

Our cleaning procedures will remain rigorous, with all high-contact surfaces disinfected regularly and any items that come into contact with patients being cleaned and disinfected after each use.

Video consults

For existing patients, often we can complete the goals of your appointment in a video conference.

What is a video consult like?

Your appointment will be similar to that of an in-office appointment, with any written instructions to be emailed to you afterward.


Once your consult is finished, you can pay in one of two ways:

Your receipt will be emailed to you.


Important note:

There are some cases in which a physical assessment is required before treatment can be given. If I determine that a physical exam is required, I will discuss it with you in your visit and we will make a plan.

How do I book?

Booking for video consults is the same as a regular appointment; you are able to book via phone, email, or online. Some appointment types are currently unavailable for online booking.

Jane App (our booking website) has a telemedicine feature that we are using for video conferencing. This service currently works well on computer/laptop as well as most phones. You will have the option to opt out of video, as well as blur the background for your privacy.  If video is not possible for you, please email Amy at and request a phone call.


When you book a video consult, please review this guide to ensure you are ready to go before your appointment time:

If we do not see you logged in online, we will always call to either assist with technology, or shift to a phone consult.

Supplement pick up

We are offering curb-side pick up for supplements during regular clinic hours.

If you would like to order supplements, please email Amy at She can arrange payment and pick up times with you.

When picking up, please wait in your vehicle or outside the clinic, and call us at 403-542-3763. We will drop the items out to you.

© 2020 Dr. Alexa Birdgeneau ND


Centre for Natural Medicine

1025 - 1 Ave NE

Calgary, AB T2E 9C6

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